FAQs

Commonly asked questions.

• How does the annual plan work?

  The annual plan allows clients to test an unlimited* number of candidates, using any combination of our assessments, for a fixed annual cost.

  
  

  The annual plan does not involve minimum contract lengths or lock-ins. Instead, clients are welcome to cancel any time.

  
  

  For clients that plan to test 30 or more candidates a year, this option provides exceptional value for money.

• How does the custom plan work?

  The custom plan allows clients to test an unlimited number of candidates, using any combination of our assessments, for a fixed annual cost.

  
  

  Unlike the annual plan, the custom plan unlocks a range of additional platform features, designed to save you time with volume sifting.

  
  

  These include (but are not limited to) custom platform skins, API integrations, bulk candidate uploads, ATS functionality, and flexible payment options. Please contact us directly to request a quote for your custom plan.

• Is there a limit on assessments per candidate?

  No. pay-as-you-go pricing is charged on a per-candidate basis, meaning candidates can complete any of our assessments (or indeed, all of them) for the same price. We therefore, recommend testing each candidate thoroughly with a sufficiently wide range of assessments.

• How easy is it to set up candidates?

  Very easy indeed, and we're always here to help if you need some friendly advice. Our platform uses a straightforward three stage setup process:

  
  

  1. Create a project: This is where you choose the tests you want your candidates to complete for specific recruitment campaigns.
  2. Create a candidate: This is where you enter candidate details, allowing our system to automatically send email invitations.
  3. View Results: Results can be emailed automatically to the client user, or manually downloaded / viewed / exported through the platform.
• Do you charge extra for PDF reports?

  No. We do not charge extra to download candidate results PDFs, instead they come as standard for all of our assessments. We also do not limit the number of PDFs you can download, and PDFs reports can be re-downloaded at any time.

• Do you charge extra for support?

  No. We provide real-time telephone, email, and live chat support to all current and prospective clients during standard UK office hours. We do not charge extra for this support, it comes as standard to all current and prospective clients.

• Do you have any hidden costs at all?

  No. Unlike other providers, we have no support costs, platform implementation costs, setup-costs, or unnecessary training costs. We ensure that clients only pay for what they need, and they aren’t blindsided by hidden costs.

• Do you have any contract lock-in?

  No. We do not require exclusivity contracts, lock-in contracts, or other unnecessary red-tape. Instead we operate either on a pay-as-you-go basis or on a fixed term licence, allowing clients to use our assessments as much or as little as they require.

• When can I set up/use an account?

  New clients can register at any time, and begin testing straight away. Client users can add candidates, access results, and manage their account at any time, from any location with a stable internet connection.

• Do you offer a free trial?

  Yes. All new accounts are automatically granted a free trial, allowing you to test your first candidate for free. This means you or a colleague can try the assessments out beforehand, or you can test a live candidate for free, without needing to enter any credit card details.