FAQs

• How does an unlimited use licence work?

  Unlimited use licences allow clients to test an unlimited number of candidates within a fixed time period, i.e. 3 months, 6 months, 12 months etc. Licence pricing depends predominantly on the size of the organisation, with licences costing less for smaller organisations and more for larger organisations.

  
  

  To maximise the value of psychometrics, we strongly recommend testing every candidate that meets the minimum requirements of the role. Almost always, unlimited use licences are the most cost-effective way to implement psychometric testing, allowing clients to maximise the utility of psychometric tests without breaking the bank.

  
  

  Please contact us to request a quote for unlimited use licences.

• Is there a limit on assessments per candidate?

  No. pay-as-you-go pricing is charged on a per-candidate basis, meaning candidates can complete any of our assessments (or indeed, all of them) for the same price. We therefore, recommend testing each candidate thoroughly with a sufficiently wide range of assessments!

• Do the candidate credits expire?

  No. Credits never expire, and instead will remain in your account indefinitely until they are used by a candidate. We therefore recommend buying in bulk, reducing the per-candidate cost and providing better value for money.

• How easy is it to set up candidates?

  Very easy indeed. Our platform uses a straightforward three stage setup process:

  
  

  1. Create a project: This is where you choose the tests you want your candidates to complete for specific recruitment campaigns.
  2. Create a candidate: This is where you enter candidate details, allowing our system to automatically send email invitations.
  3. View Results: Results can be emailed automatically to the client user, or manually downloaded / viewed / exported through the platform.
• Do you charge extra for PDF reports?

  No. We do not charge extra to download candidate results PDFs, instead they come as standard for all of our assessments. We also do not limit the number of PDFs you can download, and PDFs reports can be re-downloaded at any time.

• Do you charge extra for more users on the same account?

  No. We do not charge extra for additional client users, and indeed we recommend adding everyone in the HR team to the platform! That way, everyone will have a unique set of login details, granting access to everyone that needs it, when they need it.

• Do you charge extra for real-time support?

  No. We provide real-time telephone, email, and live chat support to all current and prospective clients during standard UK office hours. We do not charge extra for this support, it comes as standard to all current and prospective clients.

• Do you have any hidden costs at all?

  No. Unlike other providers, we have no support costs, platform implementation costs, setup-costs, or unnecessary training costs. We ensure that clients only pay for what they need, and they aren’t blindsided by hidden costs.

• Do you have any contract lock-in?

  No. We do not require exclusivity contracts, lock-in contracts, or other unnecessary red-tape. Instead we operate either on a pay-as-you-go basis or on a fixed term licence, allowing clients to use our assessments as much or as little as they require.

• When can I set up/use an account?

  New clients can register at any time, and begin testing straight away. Client users can add candidates, access results, and manage their account at any time, from any location with a stable internet connection.

• Do you offer a free trial?

  Yes. All new accounts are automatically granted a free trial, allowing you to test your first candidate for free. This means you or a colleague can try the assessments out beforehand, or you can test a live candidate for free, without needing to enter any credit card details.