section one

What is Employee Engagement?

Lead consultant at Test Partnership, Ben Schwencke, explains what is employee engagement.

0:49 Quickly understand what employee engagement means.

Employee engagement is the level of commitment, involvement, and positive regard that employees have towards their work and their employer. Engaged employees are motivated, productive, and have a more positive attitude towards their objectives. They are also more likely to stay with the company, be more committed to the company's goals, and are more likely to personally enjoy their work. Employee engagement can be measured through various methods such as surveys, interviews, focus groups, and observation. Employee engagement is closely aligned to other psychological constructs such as job satisfaction and organisational commitment, and many employers will use these terms interchangeably.

Improving employee engagement can lead to benefits such as increased productivity, better performance, improved employee retention, and a more positive organisational culture.

When employee engagement suffers, organisations are likely to see a drop in morale, along with an accompanying increase staff turnover, sickness leave, and conflict between colleagues. Consequently, organisations often track their employees’ engagement closely using annual surveys and questionnaires.